Privacy Policy


Privacy Policy:

Prado House Cigar Co. is dedicated to your business and your trust. Therefore, we hold your privacy in highest regards and promise not to sell, share, or rent your information to third parties, except as outlined in this privacy policy. By visiting the Prado House Cigar Co website, you agree to the practices described in this privacy policy.  Please take a moment to read it over. Should you ever have any questions regarding the policies set forth here, please feel free to email us at customerservice@pradohousecigarco.com 

You may update your personal information at any time by logging into the Prado House Cigar Co website and accessing the My Account page.

Updates to Prado House Cigar Co. policies:

Prado House Cigar Co. reserves the right to notify its customers of changes to its privacy policy, or other policies, as it sees fit. 

Opting Out:

Should you wish, at any time, and for any reason, to no longer receive any type of communications from Prado House Cigar Co you may update your preferences by logging into the Prado House Cigar Co. website and accessing the My Account page to make such changes.

Cookies:

Like most businesses, we use Cookies to help use identifying how a customer arrived at the Prado House Cigar Co. website.  They allow us to further enhance your experience while online with Prado House Cigar Co. For each visitor to our web site, our web server automatically recognizes only the visitor's domain name. We collect domain names and aggregate information on what pages visitor’s access or view. Essentially, our web site is an online store. As such, in order to better serve our customers, we need to know which pages they view and how they get there.  Therefore, please note that while browsing Prado House Cigar Co. website, cookies identify you and keep track of your shopping cart. Also take note that Cookies, by design, do not contain any sensitive information, such as credit card details. They are stored locally on your computer, and are only read by Prado House Cigar Co.

Prado House Cigar Co. collects minimal information you enter on our website, or provide us in any other way.  We collect shipping information, contact information, date of birth, email and phone number in an effort to process your order.  This minimal information is collected and stored in a secure environment. You are free to abstain from providing us certain information; this may, however, severely limit your online experience with Prado House Cigar Co.

Prado House Cigar Co. DOES NOT collect or store any personal financial information (i.e. credit cards, personal checks or bank account numbers) on our website.  Prado House Cigar Co. partners with PayPal as an independent third party to financially process all orders. 

Prado House Cigar Co continues to look for methods of improving your shopping experience. We accomplish this by constantly reviewing our current website practices and looking at best industry practices in making site navigation easier, quicker, and more precise, ensuring accuracy in the processing and fulfillment of your orders. We desire for you to have the best shopping experience possible.

Collected information:

During the account creation process, and again when completing an order, you must provide your contact, billing, email, date of birth and shipping details. This information is used to complete your order, verify your age and ultimately contact you regarding your order.

Prado House Cigar Co. will use your designated email and contact information to provide you with weekly emails, and exclusive money saving specials.  We will also use your email address to send order confirmation and invoices. If you would rather not receive these emails, then please send us an email at customerservice@pradohousecigarco.com to be removed from our mailing list.

Prado House Cigar Co. is dedicated to safeguarding your personal information.  Therefore, during transmission, we employ Secure Sockets Layer (SSL) software. This technology is an industry standard, encrypting all of your information thus protecting your sensitive information as it is exchanged via the internet.  Prado House Cigar Co. will make every effort to prevent misuse and unauthorized access of your information at Prado House Cigar Co. Your personal information security is something we value greatly.

Age Verification:

Prado House Cigar Co is committed to not selling any of our tobacco products to any person(s) under the age of 18. As part of meeting that commitment, we use a non-affiliated third party company, Veratad Technologies, LLC to verify that you are who you say you are and to assure that you are 18 years of age or older.

Prado House Cigar Co. does not sell tobacco products to anyone under the age of 18, nor do we sell any types of cigarettes.

Prado House Cigar Co does not sell cigars to retailers of tobacco products nor does it otherwise sell or ship cigars on a wholesale basis. Prado House Cigar Co DOES NOT ship tobacco products to states that do not allow tobacco products. All cigars sold by Prado House Cigar Co are intended for personal consumption by its customers and resale of such products is strictly prohibited. Prado House Cigar Co reserves the right to refuse to sell their service and/or products to any individual(s) and/or person(s).